Shipping policy
We offer free shipping on all orders over $75 in the U.S.
We have the following shipping option available in the U.S.
Standard - Delivery in 3 to 4 Business Days via USPS
Please allow up to 1-2 business days for processing before orders ship from our store.
Once your order has been packed and the shipping label printed, you will receive an email from us with your tracking number. Please note that it can take up to 24 hours for the tracking number to activate.
If your order has taken longer than expected, please reach out to our customer service at high@pipedreams.co We'll be happy to make things right by either refunding your shipping, canceling your order, or providing a discount on a future order for your inconvenience.
DISCREET PACKAGING
All orders are packed and shipped in discreet plain boxes or bubble mailers. There are no discernible markings/logos/words to identify the contents of your package.
DAMAGED ITEM(S):
Pipe Dreams meticulously packs every package with great care to ensure your glass products arrive the way they left our store – intact! That being said, sometimes accidents are unavoidable. In the highly unlikely event your item(s) arrive damaged, please take several photos of the damaged item, box, and packing materials, and send them to high@pipedreams.co. Our customer service team will take great care of you.